Frequently Asked Questions
Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $60 per person 18 and older occupying the apartment. You may pay this fee online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?
Applications are completed online and may be found under the floor plans tab of our property website. View our available units here to find your next home!
Which utilities do I pay?
Residents are responsible for gas and electricity. Our communities bill back for water, sewage, trash, and pest control fees.
What is the security deposit?
Security Deposits for a 1-bedroom will be $150 and 2-bedroom will be $250. All criteria must be met for basic Security Deposit amount. Applications that don't fully meet the requirements may be approved with an additional Credit Approval Fee subject to our discretion. Credit Approval Fee combined with the security deposit will equal one month's rent and will be applied to any application that is conditionally approved. The Credit Approval Fee is NON-REFUNDABLE.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a $100 late fee is assessed on the 6th of every month and another $100 late fee is assessed on the 11th of every month (even Sundays and holidays).
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, non-refundable fee of $300 for 1 pet and $500 for 2 pets. The monthly pet rent is $30 for 1 pet and $50 for 2 pets. No breed or weight restrictions, but we do require pet interviews.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is two times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Charter Communications and AT&T are our community cable and Internet providers.
Can I grill on the property?
Grilling on the property is prohibited. However, you may use our on-site charcoal grills located throughout the property. Call or email the office for details.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment. If you are locked out after hours you will need to contact your local locksmith. Due to safety and liability, we will not respond to lockouts after hours. (copies of new keys will need to be provided to the office).
I have lost my apartment and/or mailbox keys. What do I do?If you have lost your keys, you may have new keys made at our office during business hours for a small fee, $5 per key. If you would like your locks changed, there is a $50 fee due before we can complete this request.
The best part about living here is the staff. They are helpful and willing to go above and beyond to ensure their residents are safe and happy. I love my fireplace in the winter, it’s nice to be cozy by the fire with a good book. I am excited about the gym, it saves money and time! I have lived here since 2013, and what I love about the neighborhood is feeling that you’re safe. Everyone looks out for each other, and if you’re in need, someone is there to give a helping hand!- Anonymous
This is my third year here. I enjoy the staff who are always willing to help make my home all that I want it to be. I also like the calm, quiet atmosphere that is often hard to find in an apartment complex. I love my spacious layout and the pool. The neighborhood is quiet and more of a small town feel instead of the newer huge developments where every house looks the same. Everything is a few minutes away from me, my work, school, the gym, library, and multiple grocery stores.- Anonymous
These apartments are a great place to live. They go above and beyond to make sure you and your family are taken care of. The area is clean, and during the winter the snowy streets and sidewalks are always treated. I have lived here for 3 years and I love it. The people that live here are nice; it’s quiet and peaceful. If you have the chance to live here you should, I’m sure you won’t regret it. During the summer they have BBQs and events to encourage you to meet your neighbors.- Anonymous